Shopping Policies

Orders placed in the JwennHub Store are typically processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). You will receive an email confirmation once your order has been placed and a second notification when it has shipped.

During peak periods (holidays, special promotions), processing times may be slightly longer. We appreciate your patience.

• Standard Shipping (5–7 business days): Rates calculated at checkout based on order weight and destination.
• Expedited Shipping (2–3 business days): Available at an additional cost, calculated at checkout.
• Free Shipping: Available on qualifying orders. Threshold displayed at checkout when applicable.

• We ship to select international destinations, including Haiti and the Caribbean.
• International shipping rates and estimated delivery times are calculated at checkout.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• International delivery times vary by destination (typically 7–21 business days).

• Items in original, unworn, unwashed condition with tags attached
• Items in their original packaging
• Items purchased directly from jwennhub.com

• Items marked as "Final Sale"
• Items that have been worn, washed, or damaged after delivery
• Digital products or downloadable content
• Items purchased from third-party affiliate partners (governed by their own return policies)

1. Email us at contact@jwennhub.com with your order number and reason for return.
2. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item was defective or incorrectly shipped.
4. Once we receive and inspect the item, we will process your refund within 5–7 business days.

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Digital wallets where supported

Approved refunds are issued to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

If you believe you have been charged incorrectly, please contact us at contact@jwennhub.com within 30 days of the transaction.

• Email: contact@jwennhub.com
• Response time: Within 48 hours on business days
• Contact form: jwennhub.com/contact